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Terms & Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on to the site. You will be asked to read and accept the Terms and Conditions each time you place an order to ensure that you are familiar with the most current ones.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you submit your order.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an email acknowledging receipt of your order (Order Acknowledgement). We will then send a further email to confirm your order once it is ready to dispatch (Order Confirmation).

Acceptance of your order and the creation of a contract between us will only occur when we send you an email notifying you of your item(s) dispatch. This will contain details of how your products will be delivered to you. Alternatively, we may decline all or part of your order for any reason, in which case we will email you to tell you so. When deciding whether or not to accept your order we may use certain information about you. This helps to protect you and us against fraudulent transactions.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error (e.g. the price or description of a product you have ordered) we may cancel your order at any time up to the point we send you the product(s) (even if you have received your Order Confirmation email). If we do cancel your order, you will receive a full refund of any charges already paid.

Prices and Payment

All prices and charges on this site are in UK pounds. They exclude any VAT payable and delivery charges.
The total cost of your order will be the price of the products you order, the applicable delivery charge (if any), plus any additional services you choose e.g. installation. All these will be set out clearly in your Shopping Basket before you submit your order.

Subject to the paragraph headed "IMPORTANT" above, prices, offers and products are subject to availability and may change before, but not after, we confirm your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.

We accept payment by most major credit and debit cards. Payment is deducted when we process your order.

Restrictions - Age Requirements and Limits on Orders

If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age. Your age may be checked with our Identity Verification partner.

Where We Deliver

Small Items
For smaller items delivery is to addresses in the United Kingdom only. This excludes the Channel Islands, we also exclude BFPO (British Forces Post Office) addresses.

Large Items
We can deliver all large items to Mainland UK and the following islands:

  • Isle of Skye
  • Isle of Sheppey
  • Angelsey
  • Isle of Wight

We are unable to deliver large items to any other islands (e.g. the Channel Islands and the Isle of Man), we also exclude BFPO (British Forces Post Office) addresses.